Shipping & Returns

Everything you need to know about shipping, returns, and international orders.

Every Goofball object is thoughtfully assembled, inspected, and packed in our California studio before beginning its journey to your home.

If you have a question that isn't answered below, feel free to reach out at **info@goofball.store**—we're always happy to help.

All orders ship from our California studio.

Every Goofball object is thoughtfully assembled, inspected, and packed before beginning its journey to your home.

Shipping Methods

We ship via USPS, UPS, or FedEx depending on size and destination.

Delivery times are estimates and may vary during holidays or severe weather.

Shipping Rates

We offer free shipping on al U.S. orders

Order Tracking

Once your order ships, you’ll receive a tracking link by email.

If you haven’t received tracking updates within 5 business days of getting your tracking number, contact us at info@goofball.store.

Shipping Address

Please double-check your shipping address before placing your order.

Goofball is not responsible for packages delayed or lost due to incorrect shipping information provided at checkout.

International Shipping

We currently ship from our studio in California to the following destinations:

European Union (all member countries)
United Kingdom
Canada
Australia
New Zealand
Singapore
Japan
South Korea
Hong Kong
Taiwan
Switzerland

Shipping rates are calculated at checkout based on your location and the size of your order.

Most international orders arrive within 5–14 business days after shipment, though delivery times may vary depending on customs processing in your country.

Duties & Taxes

For orders shipping to the European Union up to €150, VAT is collected at checkout where applicable, allowing your order to clear customs more smoothly.

For EU orders over €150, and for many destinations outside the European Union, import duties, VAT/GST, customs fees, or carrier handling charges may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the recipient unless otherwise stated at checkout.

If any import fees are due, your shipping carrier may contact you before delivery to arrange payment.

Unfortunately, we cannot estimate or reimburse import charges collected by your local customs authority.

Customs & Delivery

International shipments may be inspected by customs, which can occasionally result in delivery delays.

Please ensure your shipping address and contact information are accurate when placing your order. Some countries require additional information from the recipient before customs clearance can be completed.

Goofball is not responsible for delays caused by customs processing.

Refused Shipments

If an order is refused or returned because import duties, taxes, or customs fees were not paid:

Original shipping charges are non-refundable.
Any return shipping, customs, or carrier fees incurred will be deducted from your refund.
If the package cannot be returned to us, no refund can be issued.

Damaged Packages

Every order is carefully assembled, inspected, and packed in our California studio before shipment.

If your order arrives damaged, please contact us within 48 hours of delivery with photographs of both the product and its packaging. We'll work with you to make it right as quickly as possible.

We want you to love your Goofball object. If something isn't quite right, we're happy to help.

Returns

We accept returns within 14 days of delivery.

To to be eligible for a return, your item must be:

Unused
In its original packaging
In the same condition you received it

To request a return, email info@goofball.store with your order number. If your return is approved, we'll send you instructions for returning your item.

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Once your return has been received and inspected, your refund will be issued to your original payment method.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery.

To help us resolve the issue quickly, include:

Your order number
Clear photos of the item
Photos of the shipping box and packaging

Please keep all packaging materials until your claim has been resolved.

Once we've reviewed your claim, we'll arrange a replacement or issue a full refund.

Final Sale

Limited releases, custom pieces, and discounted items are final sale and cannot be returned. Any final sale item will be clearly noted on the product page.

Installation & Care

Items that have been installed, altered, or damaged due to improper installation or misuse are not eligible for return.

If you have any questions about sizing, installation, or whether a product is right for your space, we'd be happy to help before you place your order.

We gladly accept international returns within 14 days of delivery.

Returns

To be eligible for a return, your item must be:

Unused
In its original packaging
In the same condition you received it

To start a return, email info@goofball.store with your order number. If your return is approved, we'll provide instructions for returning your item.

Return shipping costs are the responsibility of the customer.

Original shipping charges, import duties, taxes, and customs fees are non-refundable.

We recommend using a tracked and insured shipping service, as Goofball is not responsible for return shipments that are lost or damaged in transit.

Once your return has been received and inspected, your refund will be issued to your original payment method.

Duties & Import Taxes

International orders may be subject to import duties, VAT, taxes, or customs fees determined by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.

If you have questions about import charges, we recommend contacting your local customs office before placing your order.